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Title
Text copied to clipboard!Inflight Services Supervisor
Description
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We are looking for an experienced and dedicated Inflight Services Supervisor to join our team. In this role, you will be responsible for overseeing the delivery of exceptional inflight services to ensure passenger satisfaction and crew efficiency. You will act as a key liaison between the cabin crew and management, ensuring that all inflight operations are conducted in compliance with company policies, safety regulations, and industry standards. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service. As an Inflight Services Supervisor, you will play a critical role in maintaining the airline's reputation for excellence and ensuring a seamless travel experience for passengers. Your responsibilities will include supervising cabin crew performance, addressing passenger concerns, and coordinating with other departments to ensure smooth operations. This position requires a proactive approach, attention to detail, and the ability to handle high-pressure situations with professionalism and poise. If you are a motivated individual with a background in aviation or hospitality and a commitment to excellence, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Supervise and support cabin crew to ensure high-quality inflight services.
- Monitor compliance with safety regulations and company policies.
- Address and resolve passenger concerns or complaints during flights.
- Coordinate with ground staff and other departments for smooth operations.
- Conduct performance evaluations and provide feedback to cabin crew.
- Ensure proper inventory management of inflight supplies and equipment.
- Assist in training and onboarding new cabin crew members.
- Report and document any incidents or irregularities during flights.
Requirements
Text copied to clipboard!- Proven experience in a supervisory role within the aviation or hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Thorough knowledge of safety regulations and inflight service standards.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Attention to detail and strong organizational skills.
- Flexibility to work irregular hours, including weekends and holidays.
- Fluency in multiple languages is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in supervising a team in a high-pressure environment?
- How do you ensure compliance with safety regulations during inflight operations?
- Can you provide an example of how you resolved a passenger complaint effectively?
- What strategies do you use to motivate and support your team?
- How do you handle conflicts or disagreements among cabin crew members?
- What steps do you take to ensure a seamless travel experience for passengers?
- How do you manage inventory and ensure proper use of inflight supplies?
- Are you comfortable working irregular hours, including weekends and holidays?
